Student Account FAQs

Here are some answers to common questions about Flagler College student accounts.


Flagler College accepts these forms of payment*:

  • Online payment via E-check using your bank account information with no added fee OR any Major Credit Card (2.85% added convenience fee)
  • Mailed checks: Payable to Flagler College, 74 King Street, St. Augustine, Fla. 32084
  • Check or cash: Payable on campus at the Student Account's office located at Hanke Hall, 63 Cordova St., St. Augustine, Fla. 32085

*NOTE: Students and parents who are enrolled in the online payment plan and are NOT enrolled in AutoPay are urged to make their payments online ONLY by choosing the MPPAY PLAN Payment. It's the first option in the Shopping Cart.

For anyone other than you to receive email notifications about your student account, we urge you to create an Authorized Payer login by following the steps below. 

  • Log in to your online payment account.
  • Go to My Account. Under Payers, click “Send Payer Invitation” and fill in the contact information.
  • The new Authorized Payer must respond to the email within 24 hours and create a password.

Only you, the student, can reset your password. 

Here are the steps to follow:

  •  Return to the online My Account section on the payment site.
  •  Click the pencil to edit next to the person’s name. 
  • Click Resend Payer Invitation
  • Transact will resend the email. The Authorized Payer must respond within 24 hours. Then, they will be able to reset their password.

Yes. Here's how you can use Florida Prepaid College funds.

After you've enrolled at Flagler College, your first step is to complete and return the Transfer Form directly to Florida Prepaid as indicated on the form. 

For further details and Plan Type Pay Rates, refer to Flagler Prepaid College Plan - Flagler College

When we have Florida Prepaid's authorization  (it can take up to four weeks to come from Florida Prepaid), and based on the plan or plans you have, your preliminary Florida Prepaid credit will appear on your first statement.

At any time that you wish to use more than the “Restricted” 15 credit hours in any given semester, you are required to email

You can resubmit the Transfer Form to Prepaid indicating “Unrestricted” in order for us to bill for additional fund credits.

No, not everyone will get a refund. But some do.

If a credit appears for any reason on a student’s account (i.e., overpayment, financial aid) following the last day to drop/add classes, and all funding is posted, a refund will be processed to the student’s eRefund preference selection. Excess funds will not be held in your student account for future semesters. 

It is important to monitor your online Activity Details to look for a credit on your account that may be eligible for a refund.

Yes. To help you manage your tuition payments, Flagler College offers convenient online payment plans. 

You can use a payment plan to pay all or part of your tuition, and avoid the high interest rates that normally come with a traditional loan. Enrollment for the five-month payment plan is required each semester during fall and spring. You can only enroll through the online payment site. 

  • The Fall installment Plan begins July 15 and ends  Nov. 15.
  • The Spring installment plan begins Dec. 15 and ends April 15.

Dated account statements are published and viewable at your online payment site under Statements.

 Note, however, that they are dated to reflect only activity through the date of each statement. All current ongoing activity is viewable at your online payment site as well by clicking Activity Details

The two holds placed applied by Student Accounts are as follows:

Student Account Hold: Any student with a remaining balance cannot register, change their current schedule, or receive transcripts or their diploma until that balance is fully satisfied.

Transcript Hold—Warning: Current students with a remaining balance of $999 or less after each semester, or those enrolled in the payment plan are not permitted transcripts until your balance is paid in full. 

A Transcript Hold is just a warning and will allow students to register and change classes for an ongoing semester within an academic year.

The boarding and non-boarding deposit will be credited to your fall balance.  If you withdraw or leave for any reason before the last day of drop/add when attending the Fall semester of that year, you forfeit the deposit.

First-year students attending Flagler College are required to have the unlimited meal plan for one full academic year. 

Returning boarding students, can select any one of the three offered plans through Student Affairs when completing the Housing Agreement. We can't accept any changes to your selected plan after the cut-off date. If you would like to make changes before that date, you must email your request to Student Affairs.

Students 18 years and older are Flagler College customers. Students can complete a FERPA release form, allowing the College to speak with specific individuals regarding their student information.

Students should refer to the 1098-T page for more information or sign up for Electronic 1098-T tax form access.

Students whose grants and scholarships exceed the tuition and tuition-related charges each tax year are NOT eligible to receive a 1098-T.

Health Insurance

All full-time undergraduate students enrolled in 12 or more credits are required to have adequate health insurance while attending Flagler College. 

Flagler College provides an annual student health insurance plan through United Healthcare. It's required for all students who do not have alternate coverage. 

Note: All International students are required to Enroll in the Flagler College mandatory Health Insurance plan.

To Waive: (by the September deadline)

  • Click on: Flagler College | UnitedHealthcare StudentResources (
  • In the search field, type in "Flagler College" and then click the magnifying glass icon.
  • Scroll down on the text to click on the blue bar, “Waive Coverage.”
  • Complete the requested information.
  • Look for the accepted confirmation email from United Healthcare Student Resources.
  • Monitor your Flagler College online payment site. Click on Activity Details within two to three business days to view the removal of the health insurance charge.

To Enroll in the Flagler College Health Insurance for the year:

  • Click on Flagler College | UnitedHealthcare StudentResources (
  • In the search field, type in "Flagler College" and then click the magnifying glass icon.
  • Scroll down on the text to click on the blue bar, “Opt-In”
  • If you do not opt-in to coverage by the current deadline, you will automatically be enrolled in the United Healthcare policy after the deadline. 

You must submit the waiver and receive confirmation from Flagler College’s contracted Health Insurance Company each academic year. 

To submit a waiver, click the following link: Flagler College | UnitedHealthcare Student Resources ( and follow the instructions to complete the waiver by the deadline date. 

New incoming students must also provide Flagler College’s Health Services with any required health records and insurance information.

If you do not waive the insurance by the deadline date, you will be enrolled in the health insurance offered by Flagler, and the fee cannot be removed.

Campus Bookstore

If you have excess aid funds, you may use them in the Flagler College Campus Store (“the bookstore”). 

You can use your aid on course materials, including books, supplies, computers & accessories. 

The Student Accounts Office will notify the bookstore of your eligible aid that you can use in the store or online. The charge for your books is then placed on your student account after the Add/Drop Date.

You can send your questions about the process to

The Campus Store is now open to purchase your books for the fall semester. You will be able to purchase your books in-store or online. The Bookstore will open for in-store financial aid use on August 7, 2023, through August 29, 2023.

The Campus Store will fully refund until the Add/Drop date. 

You must return your books to The Bookstore in new or like new condition. This ONLY applies to books, not supplies or computers. The Add/Drop deadline for Fall ’23 is August 29, 2023. 

With everything you need in one place, shopping the campus store means less time spent searching. 

We guarantee that you have the right course materials because we integrated your course registration directly with the faculty course material selection. 

The Campus Store also offers significant cost savings with an extensive offering of new, used, and digital textbooks, a robust textbook rental program, and a price match program.  

You can use your available financial aid to purchase in the bookstore, and reduce out-of-pocket expenses! 

The Campus Store is also a one-stop shop. It also offers an enhanced assortment of Flagler College gear, including apparel, gifts, school supplies, technology, and more, with the flexibility to shop both in-store and online.