Meet Our Team- IT

Our highly qualified staff can support you via phone or e-mail; please get in touch with us to let us know how we can help.

Ponce de Leon Residence Hall on a sunny day
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Gwen Pechan
Vice President, Institutional Technology

Gwen Pechan serves as the Vice President of Institutional Technology at Flagler College, ranked #4 in Regional Colleges of the South, where she leads technology strategy and operations, and the institution's business continuity and technology security programs for the institution. She has over two decades of technology leadership experience. Before coming to Flagler, Gwen was the Director of Information Technology, where she established the architecture and governance processes and a Business Intelligence program from inception. The Institutional Technology Team is responsible for the cloud and on-campus server, network and wireless infrastructure, helpdesk and desktop support, and support the enterprise resource planning and student information systems platform upon which the institution relies to deliver services to a wide range of constituents.

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Joelle Sutton
Help Desk Administrator

Joelle Sutton is the Help Desk Administrator for the Institutional Technology Department. Before starting at Flagler in 2013, her background included accounting, finance, and contract management positions for both the private sector and state government. In her current role at Flagler, she oversees the Help Desk, handles network account management for the campus, procures computer equipment and peripherals, and provides administrative support to the department. Joelle is a Flagler College alumnus, with a bachelor's degree in Public Administration.

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Jacob Cook
Security Analyst

Jake Cook became part of Flagler College in Spring 2022, assuming the role of Security Analyst. Before his tenure in the IT team, he dedicated nine years to the U.S. Navy, where he held various positions in cybersecurity, operational security, and network traffic analysis. At Flagler College, his responsibilities encompass Endpoint Detection and Response (EDR), computer network security, vulnerability management, and Flagler's Information Security Program and Security Awareness Training program oversight. He holds certifications in CompTIA's Cybersecurity Analyst Plus, Network Plus, and Security Plus, as well as EC-Council's Certified Ethical Hacker.

Shannon Swanson
Shannon Swanson
Director of Administrative Systems

Shannon Swanson joined the Institutional Technology department at Flagler College in 2021. She has spent the last 8 years of her career in higher education, including 6 years as the IT lead for Institutional Advancement at Christopher Newport University in Virginia Beach, Virginia. Shannon holds a bachelor's degree in English and Computer Science from the University of Mary Washington. 

At Flagler, Shannon oversees the Administrative Services team, whose responsibilities include maintaining database integrations, providing application support, and assisting the user community with their data-related needs. Her focus is always on providing excellent customer service to enhance the student experience here at Flagler College.

John Hein
Business Systems Analyst

John Hein serves as one of two Business Systems Analysts. He primarily oversees the technical aspects behind the College's student information system and integrations with external systems. He brings 15 years of IT experience to the team. Before Flagler College, he served as a Database/Network Administrator responsible for database and network systems maintenance.

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Sarah Jackson
Business Analyst

Sarah Jackson is a Business Analyst within Flagler College's Institutional Technology Department, where she helps to maintain the major systems and databases used by Flagler faculty and staff. She started working at Flagler IT when she was 16, assisting Desktop Support with password resets, hardware and software troubleshooting, and equipment distribution. Sarah is a Flagler College alumnus, with bachelor's degrees in English and Criminology.

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William Jackson
Director of Network and Desktop Support Services

William Jackson is the Director of Infrastructure Services at Flagler College. He started at Flagler College in 2005 as the Macintosh Administrator. In 2010, his responsibilities shifted to social media and web design as Director of Web and New Media Services. In 2014, he took over the Infrastructure Services Department, overseeing workstation support, academic and event audio/visual, network services, wireless services, printing, and cloud operations. William obtained his Bachelor of Science in Public Administration from Flagler College in 2021.

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Michael Todrick
Cloud Administrator

Michael Todrick joined Flagler College's Institutional Technology Department in 2014. He previously worked at First Tee, acting as their Network Administrator. Michael is a Flagler College alumnus from the class of 2008. As the Systems Administrator, Michael ensures the stable operation of the wired and wireless networks and servers and the planning, installation, and maintenance of all network hardware and software.

Matt Angelo
Matt Angelo
Desktop Support Technician

Matt Angelo has been with Flagler College since 2007. He has over 20 years of Helpdesk experience in corporate, city government, and educational environments. He was hired as a Desktop Support Technician to support Faculty, Staff, and technology equipment in the classrooms. Matt has an Associate of Science degree from ITT Technical Institute.

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Terry Cooper
Desktop Support Technician

Terry Cooper joined Flagler College in June 2023, bringing with him more than 12 years of experience as a Helpdesk and Network Technician in educational settings. He was appointed as a Desktop Support Technician with responsibilities that include supporting Faculty and Staff and managing technology equipment and audio/visual equipment in classrooms.

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Cary Throckmorton
Desktop Support Technician

Cary Throckmorton joined Flagler College in 2023, bringing with him 15 years of experience in the corporate, industry, and commercial sectors. He has been employed as a Desktop Support Technician, delivering support services for Macintosh computers and local printers. Cary holds an Associate of Electronics Engineering degree from ITT Technical Institute.

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Summer Hoppenworth
Senior Help Desk Technician
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Roberto Colangelo
Help Desk Technician

Roberto Colangelo joined Flagler College's Institutional Technology team in 2019. Before Flagler College, Roberto worked for a local long-standing company as their only on-site technician. As the Help Desk Technician, Roberto is the first line of defense for staff, faculty, and students, troubleshooting various technology issues about software, wi-fi connectivity, account access, and Mac computers.

Contact Us

We are happy to help! Our office is located in Proctor Library, Room 212. We're open from 8 a.m. to 7 p.m. Monday through Thursday and from 8 a.m. to 5 p.m. on Friday. You can contact us by calling (904) 819-6293 or emailing us at: