Maintenance and Housekeeping FAQs
On the same screen that you submit a request is a tab labeled My Requests. Click on that tab and you’ll see the status and action notes that provide specific information.Back To Top
It depends on the time of day that your request is submitted. If it is submitted after 3pm, it will likely be processed the next day.Back To Top
There is a toll-free number and a website on every laundry machine, along with a unit number identifying the specific location and type of machine. You may call the toll-free number (available 24/7) or place the service request online, reporting the unit number with a brief description of the problem. Alternatively, students may notify their RA so they may place the service request.
Learn more about Laundry 101Back To Top
Call Security at 904-819-6200 and explain the issue. Common examples include door lock and plumbing issues. Please also submit a work request so it can be documented and followed up on if necessary.Back To Top
You may take your waste baskets to the stations throughout the residence halls. These are emptied by the Custodial staff.Back To Top
Submit an online maintenance request for Housekeeping. When selecting “location”, please use a room number closest to that area, then write a description in the text field.Back To Top
During the academic year, students are responsible for cleaning their own room. If you have a spill, repair or cleaning request, please submit a work request for immediate attention. During the summer, the Housekeeping department is responsible for cleaning the rooms.Back To Top
If you see a need, please submit a work request and attach a photo when possible. Everyone working together to keep the Facilities Department informed will help maintain a clean campus.Back To Top
If you have any pest control concerns on campus, please submit a maintenance request. Once your request is received, we will start the pest control scheduling process. Here is that schedule:
- Pests such as termites are treated on Tuesday after receiving a work order.
- Pests such as ants, spiders, and roaches are treated on Friday after receiving the work order.
Please note: Termites are detected by small piles of sawdust or tiny pellets that look like wood. Please do not remove the evidence as it will help the technician find the source.Back To Top