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Campus-Wide FAQs

Select a theme or department below to find the answers to our most frequently asked questions across campus. 

Admissions: Ambassador Program

Q: How do I become an ambassador?

A: If you are interested in becoming an Ambassador (tour guide) for the Office of Admissions, please contact Philadelphia Zimmermann at

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Academic Advising

Q: How do I add a minor?

A: See Jill Dawson in the CACE Office on the 3rd floor of Proctor Library located in the Library, room 339, or email her at

Q: Questions regarding the academic/semester school schedule.

A: The academic calendar and final exam schedules can be viewed on the Academic Calendar page.

Q: Who can I talk to about making a plan for my major/ minor?

A: Make an appointment with a CACE Advisor on Handshake or email  

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Business Services (refunds, billing, payments, parking etc...)

Q: When do we get our refunds?

A: Please visit for information on refunds, tuition payments, insurance information, etc. or email them at Refunds are typically processed 7-10 business days after the end of add/drop/

Q: How much does it cost to send transcripts and how do I do this?

A: To request your transcript, you can do so online at It is $5 per transcript.

Q: Where can I buy a parking pass?

A: You can purchase your parking permit online at

Q: Who do I contact about parking tickets with the school?

A: If you have any questions about parking on campus, please email

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Career Development Center

Q: What is the 4-year plan?

A: The four-year plan is a program designed for students to receive career guidance each year at Flagler. Please visit the Career Development Center at the Alumni House or learn more online at

Q: Who should I see about my resume?

A: Anyone in the Career Development Center is available to meet with students one-on-one or in a group setting to discuss resume building. Please visit the Career Development Center at the Alumni House or learn more online at

Q: Who do I see about finding a job or an internship?

A: The CDC helps students research potential jobs and internships both on and off-campus. We work with academic departments and major-specific intern coordinators if students are seeking credit for their internship experience. Please visit the CDC at the Alumni House or learn more online at


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Dining Services

Q: What are the Dining hall/bistro/pod hours?

A: You can find everything you need to know about hours at or through

Q: Who do I talk to about d-hall concerns/suggestions/questions?

A: Please email

Q: Do I have to return my smoothie cup?

A: Yes, your smoothie cup should be returned at the end of the academic year.

Q: If I am a returning student and I am living on campus, am I required to have the full meal plan?

A: No, returning students living on campus can choose from the full open-access meal plan, 15 meals per week, or 10 meals per week.

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Q: Where should I go to find out what’s happening on and off-campus?

A: You can log in to Saints Connect with your Flagler credentials at to find events happening for the entire month or year.

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Financial Aid

Q: When should we apply for scholarships?

A: Incoming freshmen or transfer students are automatically assessed for merit-based scholarships. Once a Flagler GPA has been established, continuing Flagler students are encouraged to apply each February for named Flagler College scholarships. Email reminders are sent to students to apply. Named scholarships are especially meaningful because they are established by individuals who care deeply about Flagler College and its students. Please note that students who are eligible for Flagler College Grants may also be eligible to receive a named scholarship; however, a named scholarship may not change the total amount of financial aid awarded. The funds awarded through named scholarships can replace some or all of the amount of any Flagler College Grant on a dollar-for-dollar basis.

Q: Who should we talk to about our financial aid packages?

A: Your Financial Aid Counselor. Counselors are assigned by your last name. Please visit our Meet Your Financial Aid Counselor page to determine your Financial Aid Counselor.

Q: What is Financial Aid?

A: Everything in a financial aid award offer - grants, scholarships, work-study, federal student loans, and federal parent loans.

Q: How do I apply for Financial Aid?

A: You have to complete a Free Application for Federal Student Aid (FAFSA) to apply for federal grants and loans. The FAFSA is also required for need-based grants and scholarships. A new FAFSA must be completed for each academic year. The FAFSA opens on October 1 and can be completed online at

Q: Why do my parents have to turn in tax documents?

A: When students are selected by the federal government for review in a process called verification, the college is required to verify that the information on their FAFSA (Free Application for Federal Student Aid) application matches their income tax, financial, and other household information. For more information:

Q: How do I know if I’ve done everything I need to do?

A: To make sure your financial aid documents are complete, check your “Documents” by signing in to your Financial Aid Account at

Q: How do I apply for federal student loans?

A: First, complete the FAFSA. After being offered a loan, accept it in your student portal, complete a loan agreement (Mastery Promissory Note), and complete Entrance Counseling. You only need to do the Master Promissory Note and Entrance Counseling once.

TIP: Keep track of your loans, only borrow what you need, make a plan for how you will repay these loans when you graduate, and visit the Office of Financial Aid for one-on-one help.

Q: What happens to my financial aid if I need to withdraw from school?

A: Meet with your Financial Aid Counselor to ensure you are informed before making any decisions that could impact your financial aid.

Q: How do I repay my loans?

A: For most federal student loans, repayment begins when you leave college or drop below half-time enrollment. For PLUS loans, repayment begins when the loan is fully disbursed. Prior to repayment, monthly interest payments on your loans will reduce the overall amount to repay over the life of the loan. Federal student loans have a loan servicer to handle billing and other services. To find yours, visit After identifying your servicer, visit their website to make a loan payment. For private loans, contact your lender for repayment details. More information:

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Q: Where is the Center for Advising and Core Experience?

A: 3rd floor of Proctor Library—check-in at the big help desk.

Q: How do I make an appointment with my academic advisor?

A: Use Handshake to find your advisor’s availability and reserve a timeslot. This is the most efficient way to make an appointment. Or, you can come to the 3rd floor and make an appointment at the CACE help desk.

Q: How do I find my major/minor course checklists and the General Education course list?

A: You can find this information in the online academic catalog. Make sure that you have selected the year you entered Flagler College as a first-year student, and then click on Programs (A-Z) to find your major and minor course of study. To find the General Education course list, click on Academic Information and then the link to General Education Program and Courses.

Q: How do I find my unofficial transcript?

A: Log in to and click on Academics, and scroll down to find the link to your Unofficial Transcript.

Q: How do I add an additional major or minor?

A: The change of major/minor form is now online at this link. If you have any questions regarding the form or the changes that you wish to make, contact the Center for Advising and Core Experience at or set up an appointment with an advisor on Handshake.

Q: How many co-curriculars do I need?

A: The Passport Co-Curricular Program requires that students attend 3 events per semester during their Freshman and Sophomore years (under 60-credit hours) and 2 events per semester during Junior and Senior years (over 60-credit hours). The required number of events is pro-rated by semester for students with transfer credit. Each academic year, one of these events must be diversity-related. Co-curricular events are tagged on Saints Connect and students should RSVP and check in to events to receive credit. Students can track their involvement record on Saints Connect under their profile. With an understanding of the impact on event attendance caused by the pandemic, accommodations will be provided to students who were unable to attend events. If students have questions or concerns regarding their co-curricular status, please reach out to

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Q: How do I find an off-campus place to rent if I am moving off-campus?

A: The Division of Student Affairs keeps an updated list of off-campus rentals which can be found on your My Flagler page. The individuals who list rentals have reached out to Flagler College and the list is updated on a regular basis. 

Q: How do I find a roommate for off-campus housing?

A: You can find a list of students who are seeking roommates on the Off-Campus Housing List. Or If you have already secured off-campus housing, you can list your rental on the Off-Campus List or the Class of Pages for others to consider.

Q: Where do I go to pick up my room key?

A: If you are a late arrival, you will be able to pick up your key from security. If you have had a new key made, you will receive an email from Residence Life to pick up your key from the Office of Student Services.

Q: Who do I contact about a room change?

A: If you live in Abare or FEC, contact Donn Garby at If you live in Ponce, Lewis, or Cedar, contact Ms. Holland at

Q: Who do I go to talk about living in Abare or FEC next year?

A: Please reach out to Ms. Chapman at

Q: How can I apply to become a CA/RA?

A: Community advisors (first-year student staff members) are hired twice a year. The largest hiring occurs during the Spring semester. We encourage students to attend informational meetings to learn more about the position and the process of applying. Requirements for consideration include: 2.5 overall and semester GPA, 2 semesters of residential living, and at least 30 completed credits by the end of the semester. Additional questions can be emailed to

Q: Questions about interhall

A: Ponce and Cedar Halls are primarily for incoming students and will have interhall visitation hours from 2 pm to 2 am. Guests of a different gender must check-in at the lobby desk.

Lewis Hall is a flex housing building with both males and females and includes a mix of incoming and upperclassmen students. Students on the first floor can visit other students on the first floor without signing in. They will be permitted to hang out in all three lounges (first, second and third). Female students can hang out in the third-floor lounge while doing laundry, which they can do at any time. They are just not permitted to enter rooms on the second and third floor.

FEC and Abare are upperclassmen buildings for all genders and have open visitation – no visitor check-in required.

All overnight guests across campus must be pre-approved through the Division of Student Affairs, and no guests of a different gender are allowed to stay overnight, per the Student Handbook.

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Q: What do I do with my trash?

A:There are trash stations throughout the dormitories which the Custodial staff empties.

Q: Who do I contact if the trash room is full?

A: Submit an online maintenance request for Housekeeping. There is an option for “hallway” on the request form. Students can pick that option and then give details in the description box of on the second floor, near room 333, etc.

Q: Who is responsible for cleaning my room?

A: During the semester, students are responsible for cleaning their room. If you have a spill or something that needs to be addressed like carpet cleaning, please submit a work request for immediate attention. Outside of the semester, Housekeeping cleans the rooms.

Q: Who do I contact about a messy area on campus?

A: If you see something, please submit a work request and attach a photo if you can. The campus is very large and spread out so it helps if everyone can work together to keep us informed.

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Q: How do I submit a maintenance request?

A: Log into your My Flagler Account. On the left, the Quick Links column has a link for Maintenance Requests.

Q: How do I check the status of my requests?

A: On the same screen that you submit a request is a tab labeled My Requests. Click on that tab and you’ll see the status and action notes that provide specific information.

Q: How do I edit or cancel my work order?

A: Send an email to with the work request number in the subject line and what needs to be changed and/or canceled in the body. You will receive a reply to the email, and you can also check your My Requests tab.

Q: I submitted my request, but did not get a response back until the next day. Why?

A: It depends on the time of day that your request is submitted. If it is submitted after 3 pm, it will likely be processed the next day.

Q: What do I do if a laundry machine is not working?

A: There is a toll-free number on every laundry machine and also a unit number identifying the specific location and type of machine. Anyone can call the toll-free number (available 24/7) and report the unit number with a brief description of the problem.

Q: How do I request emergency maintenance?

A: Call Security at 904-819-6200 and explain the issue. Common examples include door lock and plumbing issues. Please also submit a work request so it can be documented and followed up on if necessary.

Q: What is the process for waste disposal in the residence halls?

A: You may take your wastebaskets to the stations throughout the residence halls. These are emptied by the Custodial staff.

Q: Who do I contact if the waste stations are full?

A: Submit an online maintenance request for Housekeeping. When selecting “location”, please use a room number closest to that area, then write a description in the text field.

Q: Who is responsible for cleaning residence hall rooms?

A: During the academic year, students are responsible for cleaning their own room. If you have a spill, repair, or cleaning request, please submit a work request for immediate attention. During the summer, the Housekeeping department is responsible for cleaning the rooms.

Q: Who do I contact for a clean-up on campus?

A: If you see a need, please submit a work request and attach a photo when possible. Everyone working together to keep the Facilities Department informed will help maintain a clean campus.

If you have any pest control concerns on campus, please submit a maintenance request. Once your request is received, we will start the pest control scheduling process. Here is that schedule:

Pests such as termites are treated on Tuesday after receiving a work order.

Pests such as ants, spiders, and roaches are treated on Friday after receiving the work order.

Please note: Termites are detected by small piles of sawdust or tiny pellets that look like wood. Please do not remove the evidence as it will help the technician find the source.

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Learning Resource Center

Q: What time does the LRC open/close?

A: The Learning Resource Center’s regular hours are Monday through Thursday from 9:00 a.m. until 5:00 p.m. and 9:00 a.m. until 12:00 p.m. on Fridays. Most labs also have evening hours in Proctor Library from 5:00 p.m. to 9:00 p.m. Sunday through Thursday. Summer hours vary. To make an appointment, check specific lab hours, or learn more about their services visit

Q: Do I need to make an appointment to see a tutor?

A: We encourage it, but you are not required to do so.  To make an appointment, visit and click the “Make an appointment with a tutor” button. Otherwise, you can feel free to walk in and be seen on a space-available basis. Making an appointment means that you won’t have to wait for a tutor, and we encourage appointments during busy times of the year like midterms and December.

Q: What does it cost to see a tutor?

A: There is no cost; it is included in your tuition.

Q: Is there a limit on how often you can see a tutor?

A. We usually limit students to three visits per week, which is usually more than enough. If you need to work with a tutor more than that, there are lab courses in which we can enroll you, like ENG 010, ENG 020, REA 010, and MAT 010. Taking these one-hour add-on courses means that you will have a dedicated, weekly one-on-one meeting with a tutor without the need to make an appointment. If you are interested in adding one of these courses to your schedule, you can speak with the LRC Director or by emailing

Q: How do I become a tutor?

A: Generally speaking, you will need a recommendation from a faculty member who teaches the subject you wish to tutor, at least an A- average in that subject, and an overall GPA of 3.25 or higher.  All potential tutors must also complete either apprentice training or take a one-hour tutor training course. It is best to begin by contacting the lab coordinator for whom you want to tutor to discover the specific steps for your program.

Q: How will my instructor know that I used the LRC?

After every tutoring session, the tutor creates a “visit note” that describes what happened during your session. Things like what stage you are at with the assignment, whether you reviewed any instructor feedback, your level of engagement in the session, and how long you worked (among others) are typically included in this note. Instructors receive them every Saturday by 10:00 p.m. through an automatic process. Many instructors require a visit to the LRC, while some offer extra credit. These visit notes provide proof of your visit.

Q: How long are tutoring sessions?

A: The default session is 30 minutes, but you needn’t take that long. Some sessions are as short as five minutes, while others can stretch to an hour. We ask that if you need more than an hour that you make an appointment for another time and return later to pick up where you left off. Tutors will not work with the same student for more than one hour at a time. 

Q: What happens if I miss an appointment with a tutor?

A: The first time you miss an appointment with a tutor, you receive a warning email letting you know that you missed the appointment. The second time you miss an appointment, you are blocked for the term from making any more appointments online. Instead, you will have to call the LRC front desk to make an appointment (904-826-8548).

Q: How do I cancel an appointment with a tutor?

A: Simply follow the link in your appointment confirmation or reminder email to cancel the appointment. Canceling the appointment means that the tutor will be available to help other students. If you cancel more than three appointments in any one-week period, you will be blocked.

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Library Services

Q: What time does the library open/close?

A: For up to date hours information, please check the library’s hours of operation calendar:

Q: I forgot to return my book, is there a late fee?

A: For detailed information about fines and fees, please click the link: and then look under the tab Borrowing & Renewing Policies

Q: Can I reserve textbooks for some of my classes?

A: If you need help finding a book for one of your classes, please reach out to a library staff member. You can also text us at 904-701-3509.

You are most welcome to search our holdings on your own through our Discovery search at

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Office of the Registrar

Q: When can I drop a class as a W instead of a WF?

A: Each semester there are certain dates that you must withdraw from a class before receiving a WF. Please visit our Academic Calendar for a list of those dates.

Q: How do I find out my GPA?

A: Your GPA is listed on your Flagler College unofficial transcript and can be found in myFlagler under Academics.

Q: Do Flagler credits transfer to other colleges?

A: College and Universities each have their own policies with regard to transcript evaluation and the awarding of credit. Please see the Office of the Registrar for questions about your transcript and the transfer process.

Q: What courses are offered online and how do I register for them?

A: Online courses are offered during Flagler’s summer term. Check your Flagler email in the Spring semester for an announcement on when you can register for summer courses.

Q: If the add/drop period is over, can I still add/drop a class?

A: After the end of the add/drop period you may only withdraw from a class, which will show as a W on your transcript. You may not add a course after the end of add/drop.

Q: How do I drop a course?

A: During the first week of classes (the Add/Drop period), classes can be dropped online in myFlagler. After the Add/Drop period, you may drop a class by going to the Office of the Registrar. You should always consult with your advisor before making adjustments to your schedule to ensure you are not affecting your degree plan.

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Safety and Security

Q: How do I get a student ID?

A: You will be issued your initial Flagler student ID card on move-in day at the beginning of the semester. Photo stations will be set up in the Ringhaver Student Center from 8am-4pm on those days.

Q: Where do I go to get a new ID?

 If you lose your ID card during the semester, you must pay the $25 replacement fee first at the Business Office located at 18 Valencia Street, then bring your receipt to the Security office at 170 Malaga Street anytime from 7:30 am to 3 pm Monday-Friday.

Q: Why won’t my ID work?

A: ID cards sometimes stop working if the magnetic strip on the back is damaged, demagnetized, or cracked. If your card stops working, first check with your RA for help. Then stop by the Security office at 170 Malaga Street anytime from 7:30 am to 3 pm Monday-Friday.

Q: If my ID is damaged, how much is a replacement?

A: If your card is damaged, you must pay the $25 replacement before a new one is issued.

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Technology Services

Q: The Wi-Fi is not working.

A: Ask around to see if others are also experiencing a WiFi outage. If so, there may be larger issues happening on campus. These issues will be addressed through the Class of Pages and the Technology Services Facebook page. If you’re the only person experiencing the issues, try restarting the device. If that fails, stop by the Information Technology department on the third floor of the Proctor Library.

Q: My computer is broken, is there someone I can see on campus about this?

A: The Technology Services Department is not authorized to work on personal equipment. However, Institutional Technology department can direct you to local 3rd party technical support companies.

Q: I can’t play on my Xbox, PlayStation, or Switch, who do I see about this?

A: Technology Services can help get your gaming console connected to the WiFi, however we can’t fix broken consoles. Visit the Institutional Technology department Gaming on Campus web page to connect your console to Flagler College’s WiFi.

Q: Services such as MyFlagler and email are down, who should I contact?

A: Contact the Institutional Technology department at 904-819-6293.

Q: I’m having issues with Canvas, who should I contact?

A: Canvas offers 24 hour phone support. Please call 855-692-4533.

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General Questions

Q: How do I order a class ring?

A: If you are interested in ordering a class ring, please contact Whitney Shafer in the Office of Alumni Relations at or 904-819-6480.

Q: Are there any on-campus jobs available and how do I apply?

A: Yes, every semester the College offers student work grant positions. To apply, please visit and click on the Student Jobs button. Tip: job postings are available early each semester so you will want to apply early.

Q: What is the schedule for the mailroom?

A: The mailroom is open Monday through Friday from 8:00 a.m. until 4:00 p.m. and closed on Saturdays and Sundays. There are limited Saturday/Sunday hours during Fall and Spring move-in days. If you have questions, please contact Terry Bennett at

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