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Saints Health+ FAQs

Saints Health+ App

Why are we using the Saints Health+ App?

Flagler College has partnered with Flagler Health+ to bring the Saints Health+ App to our campus to help ensure a safe and healthy environment as we reopen this fall. The program provides complete exposure prevention, testing, and management with robust security and HIPAA compliance. The Saints Health+ app or web platform in the fall will provide a quick and convenient alternative to the current paper form.

The College is committed to the safety and well-being of the entire Flagler family and it is our hope that the use of this app will simplify the self-health assessment process for our campus and aid us in our efforts to contain the spread of COVD-19 on our campus.

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Why should I use the Saints Health+ app?

Using the Saints Health+ app is not only a great way to monitor your own health, it’s also a great way to ensure the health and safety of the entire Flagler College community. By regularly using the app, you are taking personal responsibility for making sure other students, faculty, staff and the wider St. Augustine community stay healthy and safe.

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Am I required to use the app?


Yes. Use of the Saints Health+ app is required for all faculty, staff, and students. Students must begin using the app two weeks prior to coming to campus.


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What if I don’t have a smart phone?

The Saints Health+ app is available in a web-based version and can be accessed from a computer. For convenience, the app works on Web, iOS, or Android platforms.

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Is the app only available in English?

While the downloadable app is only available in English, we know there are those in the Flagler Family who may require text in Spanish.  We have worked with the Healthfully developers to ensure there is a Spanish version available through the web-based version. This version can be accessed through a browser on your computer or smartphone.

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How does the app work?

Users will learn about the importance of self-monitoring and safe behaviors through the Saints Health+ app.  After answering a few quick questions daily to attest that you are neither exhibiting symptoms and have not been in close contact with someone who has tested positive for COVID-19, the Healthfully survey algorithm determines if an employee needs follow up via doctor visit or testing.  If it is deemed necessary, a healthcare provider conducts an online visit with you to confirm that a test is necessary. If so, you will be referred for a test at a convenient location.  If you test positive, you will receive information about self-isolation, access to online care and check-in, and connection to virtual support groups through the app.

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What kind of questions will I have to answer?

You will simply have to answer a question related to any symptoms you may be exhibiting, and if you have been in close contact with someone who has tested positive for COVID-19.  You will also have to attest to having taken your temperature and that it is at or below 100.4 degrees.

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Why don’t we test everyone?

According to the CDC, testing of all students, faculty, and staff for COVID-19 before allowing campus entry (entry testing) has not been systematically studied. It is unknown if entry testing in IHEs provides any additional reduction in person-to-person transmission of the virus beyond what would be expected with implementation of other infection preventive measures (e.g., social distancing, cloth face covering, hand washing, enhanced cleaning and disinfection). Therefore, CDC does not recommend entry testing of all returning students, faculty, and staff.

Additionally, as a community-based illness, a COVID-19 test is only accurate for the exact time that it was administered unless a person is quarantined. This is why daily self-monitoring is key to keeping our campus safe.

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What if someone lies on the symptom reporting?

We are confident our Flagler faculty, staff, and students uphold a high level of honesty and trust in their daily lives. While there may be an outlier from time-to-time, the large number of honest, proactive check-ins received through the app will help us prevent outbreaks and keep our campus safe.

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Where will my information be stored?

All data is stored in the cloud where it is encrypted in flight and at rest (at all times).

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What health information about me does the College receive?

The only health information that Flagler College receives is that of a positive COVID-19 test. This is an important component to reducing exposure and keeping the environment safe for everyone. In addition, Flagler College Health Services staff may receive medical data when a telehealth appointment is scheduled with them through the app. This is done in accordance with HIPAA.

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Will anyone else have access to the data?

If a medical provider is accessed through the application, they will be granted access to the respective medical data required to provider treatment. This is done in accordance with HIPAA.

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How does the Proximity Tracking feature work?

When users sign into the app they will be prompted to Allow/Deny proximity. They will also set their “working hours” which will turn on and off the proximity during those given timeframes. The proximity tracking option will not track your movements, rather will allow the College to effectively conduct contact tracing by identifying those users whose phones have come within 6ft for more than 15 minutes of another phone with the proximity tracking option activated.  Proximity tracking only begins registering after two minutes of contact. It will not register through walls or if you pass someone in a hallway. All proximity data is automatically deleted after 21 days.

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What are In-app Support Communities?

In-app support communities are secure, moderated groups where resources, education, and support is provided to assist in COVID Prevention, Self-Isolation and overall health and wellness. Moderators of these communities are from Flagler Health+, Flagler College, and Healthfully.

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What is the consequence for refusing to use the app?

For students, failure to use the app will result in a code of conduct violation. For employees, failure to use the app will be handled consistent with the standards of conduct policy outlined in the Employee Handbook.

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How long will we be required to use the app?

We have not set an end date for this program. The daily check-in takes only a few seconds and should become a quick, easy part of your routine. We will continue to follow CDC guidelines closely and work proactively to keep you and your loved ones safe as long as necessary.

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Who will be notified if someone reports symptoms or tests positive for COVID-19? How will their contacts be notified and what is the time frame for notification?

Consistent with the Flagler College Reopening Task Force Report, appropriate members of the College leadership team, including the President of the College, respective Cabinet Member, COVID Coordinator, the Assistant to the President, Chief Human Resource Officer, Vice President of Marketing and Communications, the Director of Risk Management and the Flagler College Nurse Practitioner. These individuals will immediately implement the College’s positive case protocol.

The Nurse Practitioner will provide oversight and assign a Contact Tracer to work with the Cabinet Member and supervisor to identify close contacts and determine who needs to be quarantined. The Contact Tracer will handle communication to identified employees, not the supervisor.

This entire process should be completed in a short number of hours.

A similar process will occur for students who report symptoms or test positive for COVID-19.

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What criteria is being used to qualify someone as a contact?

Consistent with the CDC and Department of Health, a contact is considered someone who has come in contact with a known positive case, including contact made 2-days prior to onset of symptoms. Contact is defined as being within 6’ for 15 minutes or more without wearing a mask.

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If I have been identified as a contact, will someone let me know?

Yes, a representative from the College who has been trained in contact tracing will notify you. During this time, please answer calls from unfamiliar phone numbers, as it could be someone reaching out to you regarding contact tracing.

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Should I report symptoms I experience regularly (e.g. Frequent headaches)?

Consistent with CDC guidelines, only NEW symptoms you have experienced in the last 24 hours should be reported.

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If I report I have symptoms through the app, do I have to stay home for a certain period of time?

Yes, if you report symptoms in the app, you will be referred to a medical provider for a consultation. You will either be referred for testing or be instructed to stay home, separate yourself from others, and monitor your health until you are medically cleared or fever free for three days and 10 days from the onset of symptoms and respiratory symptoms have improved.

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Can I use my own primary care doctor or healthcare provider?

Yes, when users are out of the area or chose to go to someone other than a Flagler Health+ medical professional (their preferred provider), you will be prompted to upload a result of your visit, lab, etc. This feature allows you to maintain the workflow and use the app, but go to your own preferred healthcare provider and lab.

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If I exhibit symptoms or have been in contact with a confirmed COVID+ case and have to miss class or work, will the app notify my professors or supervisor? Who is responsible for letting them know I will miss class/work?

While the app will send an excused absence note to your faculty members, it is your responsibility to notify the appropriate parties that you are unable to come to class in order to obtain coursework, etc. As long as your symptoms allow you to continue completing assignments from home, you should do so.

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Can faculty/staff work remotely if they are required to quarantine or self-isolate?

Yes, consistent with the College’s Return to Work Guide, employees are permitted to work from home during a quarantine or self-isolation as long as they are able to perform their duties remotely. 

Each employee’s respective Cabinet Member determines which jobs can work from home. If an employee’s job does not qualify to work from home, then the employee will need to utilize accrued PTO or apply for a FMLA leave of absence.

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If my spouse or off-campus roommate tests positive for COVID-19, do I need to quarantine?

Yes, if you live with someone who has tested positive for COVID-19 and have come in direct physical contact or close contact with them, you will need to monitor your symptoms daily and quarantine for 14 days. During this period, do your best to avoid further contact with the individual. Use separate bedrooms and bathrooms to the extent possible. Do not share dishes or utensils. 

If you live with someone who has tested positive for COVID-19, but you have not come in close contact with them (outside 6’) then continue to practice social distancing, good hygiene, and watch for symptoms.

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Who is considered to be at increased risk of COVID-19?


Among adults, the risk for severe illness from COVID-19 increases with age, with older adults at highest risk. Severe illness means that the person with COVID-19 may require hospitalization, intensive care, or a ventilator to help them breathe, or they may even die.

As you get older, your risk for severe illness from COVID-19 increases. For example, people in their 50s are at higher risk for severe illness than people in their 40s. Similarly, people in their 60s or 70s are, in general, at higher risk for severe illness than people in their 50s. The greatest risk for severe illness from COVID-19 is among those aged 85 or older.


According to the CDC, people of any age with certain underlying medical conditions are at increased risk for severe illness from COVID-19.

People of any age with the following conditions are at increased risk of severe illness from COVID-19:

Children who are medically complex, who have neurologic, genetic, metabolic conditions, or who have congenital heart disease are at higher risk for severe illness from COVID-19 than other children.

Based on what we know at this time, people with the following conditions might be at an increased risk for severe illness from COVID-19:



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Quarantine or Self-Isolation

Who should Quarantine?

According to the CDC, quarantine is used to keep someone who might have been exposed to COVID-19 away from others. Quarantine helps prevent spread of disease that can occur before a person knows they are sick or if they are infected with the virus without feeling symptoms. People in quarantine should stay home, separate themselves from others, monitor their health, and follow directions from their state or local health department.

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Who should Isolate?

According to the CDC, Isolation is used to separate people infected with the virus (those who are sick with COVID-19 and those with no symptoms) from people who are not infected. People who are in isolation should stay home until it’s safe for them to be around others. In the home, anyone sick or infected should separate themselves from others by staying in a specific “sick room” or area and using a separate bathroom (if available).

CDC Quarantine vs. Self-Isolation Guidelines

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If I have to visit a medical provider or obtain testing, who pays for it?

If you have medical insurance, you can load it into the app at the time you make a telehealth appointment. For all faculty and staff, the College is covering the entire cost of testing through the end of the year through our self-insurance fund.

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If I am a student with a Flagler College Health Insurance plan, will it cover the cost of my testing?

Yes, currently the Flagler College Health Insurance Plan, provided by United Healthcare, will cover the cost of COVID testing.

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Where can I go to get tested?

Flagler College has partnered with Flagler Health+ Hospital to complete COVID-19 testing recommended through the Saints Health+ app. For a list of all testing locations in St. Johns County, please visit the Department of Health’s website.

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What if I do not have transportation to get to a testing center?

Plans are being developed to bring testing opportunities to campus.

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