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Microscopic view of COVID-19

Coronavirus (COVID-19)

Students FAQs

What is the best way for me to receive information from the College?

Email is the official form of communication for the college. All updates and announcements will be sent to faculty, staff, students and parents through email. Some updates will also be placed on the Class of Facebook pages as well as the Parent Facebook page. 

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Has the Academic Calendar been released and will there be a Thanksgiving break?

Yes, the 2020-2021 Academic Calendar can be found here- and the College will observe Thanksgiving break Nov. 25 – 27, 2020.

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Will students have the option to NOT return/travel back to campus after Thanksgiving and finish the semester remotely?

Students should work with the Division of Academic Affairs should they need special arrangements to complete the semester.

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Will Students Have the Option to Complete Coursework Online?

We know that for some students the only way to protect the health and well-being of themselves and their loved ones is to work remotely and online this semester. Therefore, the Division of Academic Affairs is now taking requests from students to complete coursework remotely for the fall. Requests should be submitted to

In the submission, please provide a rationale for your request that discusses how working remotely for the fall semester protects the health of you and your family. Each request will be considered on a case-by-case basis and answered as quickly as possible.

Requests are due no later than the end of the day on Monday, July 20th.

The approval process will begin on July 20th and will be approved on a rolling basis once the deadline has passed.

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If students are coming from states that are still required to do a 14-day self-quarantine in Florida, what will happen when classes begin since it will not be 14 days?

Pursuant to Executive Order number 20-139 (Phase 2: Safe. Smart. Step-by-Step. Plan for Florida’s Recovery), issued by Governor DeSantis on June 3, 2020, students traveling for the purpose of academic work, internships, sports training and any other activity or program approved by the educational institution are exempt from the 14-day self-quarantine requirements for those traveling from hot spots.  

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When will the students be notified if their classes will be on-line?

We are currently modifying the class schedule to allow for social distancing in the classroom and the implementation of other safety protocols.  This may move some classes online or into a hi-flex environment (with some face-to-face and some online elements).   

Updates to the fall course schedule, including converting some courses to online or hybrid formats, will be completed and students can expect to be notified by the end of July. Students will receive guidance on who to contact if they need assistance with schedule revisions or additional advising support. 

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Will we all be required to sit at desks with shields on them?

No, the number of desks in the classrooms will be minimized and students will be placed six feet apart. Students and faculty will be required to wear masks for face to face classes. Students and faculty will clean desks or workstations at the conclusion of their class session and classrooms will undergo routine cleanings by housekeeping staff during the day and will receive a thorough cleaning each night.  

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If the attendance policy still applies but we feel we need to miss a day because of possible symptoms, what is the protocol?

Students who are symptomatic or believe they have been exposed to COVID-19 should immediately notify Health Services to ensure the appropriate steps are taken. Academic Affairs will follow the guidelines outlined in the Reopening Task Force Report, including contact tracing procedures and will assist students with accommodations for remote learning or absences from class as required.  

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What if I need additional accommodations because of a change in the class format?

Students requiring accommodations for online or face to face classes should contact the Disability Resource Center (DRC) Director Phil Pownall at  

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What proof do I need for instructor notifications/excuses to miss class?

Faculty will determine the attendance policy for their course and this will be communicated in the syllabus. Absences due to quarantine or infection should follow the guidelines outlined in the college’s reopening report.  

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I am a sophomore will I be able to participate in a FlagSHIP travel program next year?

FlagSHIP programs are only for sophomores (Sophomore High Impact Learning Experience), so, unfortunately, you will not be eligible to participate next year. We hope to have study abroad/away programs available in 2021 that you may choose from.

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Will the travel FlagSHIP courses still take place in January?

FLagSHIP courses, including travel courses, are still scheduled to take place, although we will continue to monitor CDC and State Department guidelines on travel. Students enrolled in FlagSHIP courses will be notified should plans change.  

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Will the Learning Resource Center still be open?

The Learning Resource Center will be open and offering academic support and tutoring. Hours and guidelines for appointments will be provided to students via email after the fall term begins. 

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Who do I reach out to if I have concerns about the level of engagement in my courses since they moved online or am having difficulty connecting with my instructors?

If students have concerns about their courses or the level of engagement since moving courses online, please send an email to 

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What about cleaning supplies in the classroom?

Our housekeeping staff has treated the entire campus with an anti-microbial product that protects surfaces against viral and bacterial pathogens for up to 90 days! In an effort to promote a safe learning environment, the product is being applied every 30 days. While we place sanitizer and disinfecting wipes across campus for your use, please know that the surfaces you’re touching every day are not only cleaned and disinfected by housekeeping but also are protected by the applied product that instantly kills microbes when in contact. This product is environmentally friendly, food surface safe, and non-toxic. If you feel as though there is a need for more cleaning, please submit a maintenance request through MyFlagler. If you have any other questions, you can always visit our FAQ page at

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If a course I am enrolled in is converted to an online format, am I required to enroll in another course if I did not request online courses?

Students will have an opportunity to adjust their schedules after adjustments have been made to convert some courses to an online format. Students enrolled in a course that converts to an online or hybrid format may remain in the course and complete it online or work with an advisor to identify an available alternative.  

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Will I have to adjust my schedule if I am approved for online courses?

Once approved for online coursework, students can work with an advisor from the Center for Advising and Core Experience (CACE) to adjust their schedules. CACE advisors will work with faculty and department chairs to enroll students in online courses or identify alternative options that will work for each student’s academic plan.  

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Will an online option be provided for every course?

Every course will not have a separate online section of the course. For students approved to take online courses, advisors will assist them with revising their schedules to move to online courses or to identify an alternate course or substitution that works for their degree plan.  

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Student Life

How do I report behavior that is not consistent with the Healthy Saints Pledge such as parties and not wearing a mask?

Anyone can report behavior that is not consistent with our Healthy Saints Pledge here- link to form. All submissions will be reviewed and investigated by the Division of Student Affairs.

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Can students live on campus this fall?

Yes, all residential students, including international students, are permitted to stay in on-campus housing this fall. The College has released its Reopening Task Force Plan , which outlines what residence life will look like in the fall. 

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How can I self-quarantine if I live on campus or have roommates?

The College has identified isolation rooms for those students who need to self-isolate. These isolation rooms will be overseen by the Division of Student Services. Students will have access to campus medical professionals through telehealth visits and delivered meals from Dining Services. Rooms will include a bed, in-room bathroom and Internet service. Please review the Reopening Task Force Plan for more information on isolation rooms available on-campus. 

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Have student events and meetings been canceled this fall?

All public and student-related in-person events have been canceled this summer. A decision on public events will be made by September 1. The Division of Student Affairs has been working hard to create virtual events that students can participate in. To review what events and activities may look like this fall, please review the College's Reopening Task Force Plan

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I am currently participating in an internship, will that be canceled?

Internships will continue as scheduled; however, please email your internship coordinator or reach out to the Career Development Center at

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What does this mean for sports?

All athletics events are subject to the rules and regulations of the Peach Belt Conference and the NCAA.  The Department of Athletics will be issuing a Return-To-Play Guidelines document in mid- to late-July.   This document will clearly spell out the safety precautions which will be in place for all aspects of athletics operations.

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Will Flagler’s athletic events have a 50-person limit?

All athletics events are subject to the rules and regulations of the Peach Belt Conference, the NCAA, and state and local guidelines pertaining to crowd size.  Crowd size limitations have not been finalized at this time.

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Is the Disney trip still on for Freshmen?

The College is tentatively planning this event for early 2021. 

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Are transfer students allowed on the Disney trip?

Yes, transfer students are allowed to participate in the Disney trip. 

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Will the gym be open to all students?

Flagler Gymnasium will be open to all students, faculty, and staff once the College has moved to Phase 3 of institutional reopening.  Anyone utilizing the facility will be required to abide by any safety regulations in place at that time.

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When can students start using the gym?

Students may start utilizing Flagler Gymnasium once the College has moved to Phase 3 of institutional reopening. Please review the Reopening Task Force Plan

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Will club sports be allowed to hold practice and travel to compete against other colleges?

Club sports plan to still run as usual per CDC guidelines to ensure safety of our students.  As for travel to compete against other colleges, the College is still looking into these options. Men’s Lacrosse will be permitted to hold practices and travel to compete against other colleges.  The Athletics Department’s Return-To-Play Guidelines document will specify any and all limitations and safety precautions which will be in place in regard to practices and team travel.

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I've noticed that hand sanitizer dispensers around campus are out, who do I contact?

Thank you for making us aware, as having sanitizer available in public spaces if very important to us. Alcohol wipes and hand sanitizer bottles are checked frequently throughout the week - we're sorry we might have missed one! Feel free to submit a maintenance request via MyFlagler when this happens. If you have other concerns, please visit our FAQ page at

Contact Environmental Health and Safety for any further concerns at or 904-819-6422.

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Residence Life

If move-in day is over a three-day period, what are those days and how do we know which day is our day?

Move-in days are Aug. 21-23. All contracted students have already been contacted and informed of their scheduled move-in time. You can contact if you have additional questions or concerns.

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Are there restrictions on how many people can help move students into their dorms?

Yes, each student can have two people assist them with move in. 

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Where do we go to find out who our roommates are?

Roommate assignments are available on You can also contact for more information.

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Are there any restrictions on visiting other student’s rooms?

Yes, visitors outside of your residence hall are restricted for now. 

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Can parents visit campus during Moving Day?

Each student can have two guests with them on move-in day.

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What is the move-in day for athletes?

The move-in day for athletes is Aug. 16.

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Health and Safety

Will the College provide masks for students?

Students should bring three masks with them in the Fall. The College will have some masks available, but students should plan to have masks on-hand.  

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What is the app called?

The app to submit daily health assessments is called the Flagler Health+ Anywhere app. Flagler College has partnered with Flagler Health+ to make this tool available to all students, staff and faculty. There will be more information distributed in the coming weeks with instructions on how to download and use the app.

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Are you going to require masks when the students are outside?

Yes, everyone on campus will be required to wear a mask when outside of their personal areas such as cars, rooms and offices.

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What is the plan/consequence for students who are not wearing masks/not following other guidelines?

All students will sign a code of conduct that outlines disciplinary actions.

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Meetings, Tours, Travel

Are there plans for Saints Weekend? Will visitors and families be allowed?

The College is tentatively planning this event for Spring 2021 with a possible virtual option in the Fall semester to connect students with their families and friends.

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Will I receive a refund of tuition and fees if classes move online?

The tuition for the 2020-2021 academic year will not change based on your preferred mode of instruction. Students opting for online instruction will still receive the same credit hours and quality instruction from Flagler College faculty. Additionally, online advising, co-curricular and other student engagement opportunities will continue to be offered.

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My outstanding student account balance is higher than the maximum allowed to register for fall 2020 classes. Can I still register?

The College recognizes some students may be experiencing financial issues related to the COVID-19 restrictions.  For the fall 2020 registration period, the College is increasing the maximum balance allowed for registration to $2,500, up from $1,000.  Students will still see a “transcript hold” when attempting to register, but this will not prevent students from registering for fall, summer term, or FlagSHIP 2021 classes.  Simply bypass the warning, and continue with the registration process.

If you are not able to get your balance below the required maximum, please contact or call at 904-819-6230 to discuss your plan and options.  If you have questions regarding financial aid credits or other assistance, contact

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Will my student health insurance plan remain in effect?

For students who purchased student health insurance offered by the College for the year or term (spring transfers only), coverage is still effective through July 2020.

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Will I receive any CARES funds through the Coronavirus Aid, Relief, and Economic Security (CARES) Act?
The Coronavirus Aid, Relief, and Economic Security (CARES) Act that Congress approved includes the Higher Education Emergency Relief Fund. This fund provides emergency assistance in the form of financial grants for expenses related to the disruption of campus operations due to the COVID-19 crisis.  These funds are not financial aid and will not be considered toward your cost of attendance or applied to any current balance on your account.
Flagler College is distributing CARES Funds to all eligible students as a one-time lump-sum payment of $557.83. You have been identified as an eligible recipient for these funds. The funds must be used for expenses related to the disruption of campus operations due to Coronavirus, including food, housing, course materials, technology, health care, and child-care expenses.  If you have not already incurred or will not incur expenses of at least $557.83 before the end of the calendar year, please contact Student Accounts at or (904) 819-6230, for additional guidance.
These funds will be distributed by the Business Office, beginning the week of May 18th, according to the refund preference you have specified in your CASHnet account.  If you provided banking information for direct deposit, the payment should appear in your account within 2-3 business days of the refund issuance.   If you have not set-up an E-Refund preference, the funds will be disbursed by paper check to your permanent mailing address. Payments are processed more quickly through e-Refund, so students are encouraged to elect and provide their banking information for direct deposit, by logging into CASHnet and completing the required steps.  CASHnet may be accessed by following the instructions on the My Flagler home page under "Campus Announcements" and the "Payment Information" heading.  Follow the link: My Flagler

Please contact Student Accounts with any questions or for further assistance,  We hope these funds will provide some additional support during this challenging period.
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