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Email Not Syncing on Mobile Devices

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Email Sync  Mobile Devices (12/14/11)

Known Issue, RESOLVED

After our email server upgrade on 12/13/11, some mobile devices stopped being able to sync Flagler College email accounts.

Solution

Update your email account settings using the instructions below.

Device-specific instructions:

iPhone or iPad

  1. On your iPhone or iPad, go to Settings >Mail, Contacts, Calendars.
  2. Touch your Flagler email account from the accounts list.
  3. Touch the "Account ... username@flagler.edu" area.
  4. Fill in the Domain field with the word "flagler" without quotes. Screenshot
  5. Press the Done button in the upper-right.
  6. Go to the Mail application and ensure that you can now send and receive mail.
  7. If you cannot send or receive mail, ensure that you have entered your password correctly.
  8. If you still cannot send mail after ensuring that you are entering your password correctly, call us at 904-819-6293.

Android

  1. On your Android phone, go to Settings > Accounts & sync.
  2. Touch your Exchange ActiveSync account form the accounts list.
  3. At the bottom of the screen, touch "Remove account."
  4. You will be automatically returned to the Accounts & sync screen.
  5. At the bottom of the screen, touch "Add account."
  6. Choose "Exchange ActiveSync" as the account type.
  7. Enter your @flagler.edu email address and password.
  8. OPTIONAL: If you are prompted to enter email settings, the Server address is exchange.flagler.edu, the Domain is flagler, and SSL is required. Screenshot
  9. Press "Next."
  10. Press "Finish Setup."
  11. Go to the Mail application and ensure that you can now send and receive mail.
  12. If you cannot send or receive mail, ensure that you have entered your password correctly.
  13. If you still cannot send mail after ensuring that you are entering your password correctly, call us at 904-819-6293.

BlackBerry

  1. Open "Email Settings" on your BlackBerry smartphone.
  2. Click "Set up another email account."
  3. Choose "Other" from the list of options.
  4. Enter the Email Address and Email Password, then click Continue.
  5. If the BlackBerry Internet Service indicates that there was a problem, select "I will provide the settings".
  6. Select Outlook Web Access (Exchange).
  7. Enter the Outlook Web Access URL: https://fc-cas01.flagler.edu/exchange
  8. Enter the username: flagler\yourusername
  9. Enter your password.
  10. Enter whatever you wish to identify your email account for "Mailbox name."
  11. Go to the Mail application and ensure that you can now send and receive mail.
  12. If you cannot send or receive mail, ensure that you have entered your password correctly.
  13. If you still cannot send mail after ensuring that you are entering your password correctly, call us at 904-819-6293.

Other

  1. Go to the Accounts area of your device.
  2. Edit your Flagler email account. If you cannot edit your account, remove it and add a new account instead.
  3. Ensure that the Domain field is filled out with the word "flagler" without quotes.
  4. Ensure that the Server field is filled out with "fc-cas01.flagler.edu" without quotes.
  5. Go to your email application and ensure that you can now send and receive mail.
  6. If you cannot send or receive mail, ensure that you have entered your password correctly.
  7. If you still cannot send mail after ensuring that you are entering your password correctly, call us at 904-819-6293.