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Flagler College - An Unparalleled Value

Our Service Standards

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Courteous

  • Treat everyone with dignity and respect
  • Act in a friendly manner - "Greet with a smile"
  • Make eye contact during conversation
  • Be helpful when help is called for
  • Present your best and professional self
  • Give individual attention/Focus your attention on the person speaking to you

Responsive

  • Act in a timely maner
  • Assure the information you provide is accurate
  • Acknowledge when action is called for
  • Determine appropriate follow through
  • Show empathy toward others
  • Ensure that a caller is connected with a person who can provide assistance.

Accessible

  • Ensure there is a means by which you can be contacted and respond promptly to messages
  • Be available- make time for others
  • Be approachable and open-minded
  • Be reliable- always follow through with your commitments
  • Accommodate those who have special needs

Collaborative

  • Be knowledgeable about the College and have an understanding of all departments
  • Work together to accomplish goals
  • Be efficient in your work performance
  • Share information between offices and departments
  • Take the initiative and be proactive
  • Communicate appropriately and professionally
  • Have a cooporative attitude
  • Be student-focused