Our Service Standards
Courteous
- Treat everyone with dignity and respect
- Act in a friendly manner - "Greet with a smile"
- Make eye contact during conversation
- Be helpful when help is called for
- Present your best and professional self
- Give individual attention/Focus your attention on the person speaking to you
Responsive
- Act in a timely maner
- Assure the information you provide is accurate
- Acknowledge when action is called for
- Determine appropriate follow through
- Show empathy toward others
- Ensure that a caller is connected with a person who can provide assistance.
Accessible
- Ensure there is a means by which you can be contacted and respond promptly to messages
- Be available- make time for others
- Be approachable and open-minded
- Be reliable- always follow through with your commitments
- Accommodate those who have special needs
Collaborative
- Be knowledgeable about the College and have an understanding of all departments
- Work together to accomplish goals
- Be efficient in your work performance
- Share information between offices and departments
- Take the initiative and be proactive
- Communicate appropriately and professionally
- Have a cooporative attitude
- Be student-focused
74 King Street St. Augustine, Florida 32084904-829-6481 / 800-304-4208
admissions@flagler.edu / Get Directions
Flagler makes
'America's Best Colleges'
list for 15th year
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